Herz Technical Support – 24h Access

Overview

This service package provides a non-contract customer and/or installer with 24 hours of technical support for Herz biomass boilers via telephone with our UK based technical support team.

Validity & Expiry

The support period shall commence at the moment the purchase is completed. For example a package purchased at 15:00 on 11th June 2020 will expire exactly 24 hours later at 15:00 on 12th June 2020.

Terms, Conditions & Exclusions

• Technical support does not guarantee that a breakdown will be resolved,
• Technical support does not mean any visits are made,
• Any engineers visits are chargeable and are not included in the technical support,
• Technical support does not include any costs for parts,
• Technical support does not cover warranty,
• Technical support is provided as is and returns are not permitted for this sale.